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Office Policies

The following is the list of office policies for Brannon Crossing Family Dental. Please contact us if you have any questions.

No Show Policy

In order to be respectful of the medical needs of our patients, we have incorporated a cancellation/no show policy. If it is necessary to cancel/reschedule your appointment, we require that you call 24 hours in advance. Appointments are in high demand, and your early cancellation will give another person the possibility to have access to timely dental care. A "no show" is someone who missed an appointment without cancelling 24 hours in advance. A failure to present at the time of a scheduled appointment will be recorded in the patients' chart as a "no show". An administrative fee of $25.00 will be billed to the patient account. We value our patient relationships and will do everything we can to accommodate you. Your communication and compliance are not only very much appreciated but will help us to help you (and others) achieve a positive outcome.



Financial Policy

Brannon Crossing Family Dental is committed to providing you with the best possible care. Please understand that payment of your bill is considered as part of your treatment. The following is a statement of our Financial Policy which we require you are read and sign prior to any treatment. All patients must complete our Patient Information form before seeing the doctor. Our financial policy is as follows:

-We accept cash, personal checks, Visa, MasterCard, and JCB card.

-Payment is due at the time of services are rendered unless prior arrangements have been made with the doctor and the billing receptionist.

-Extended treatment plans will be outlined so that appropriate payments may be made as each phase of treatment is begun.

-If dentures, partial dentures, crown and bridge are to be fabricated by a dental laboratory, a 50% deposit will be required at the time of the first impression. The remaining balance is due at the time the prosthesis is cemented or inserted.

-Insurance: Insurance is a contract between the patient and/or employer and the insurance company. It is NOT a contract between our office and your insurance company. We will be happy to assist you by filing your insurance claim and answering the details that the insurance company may require. We cannot be responsible for payment by the insurance company. You agree to pay any portion of the charges for services rendered but not covered by your plan or not paid (denied) by your insurance. We will provide estimated balances between the cost of service and co-payment of your insurance. Any deductible or estimated co-payment amount will be due at the time of service. If your insurance company has not paid the full balance within 45 days, you will have 15 days to pay the balance. A monthly financial charge of 1.5% will be added to any unpaid balances after 60 days from date of services.

-Return Checks: Returned Check fee of $35.00 will be added to your account balance.



Warranties on Dental Services

We are here to make sure the quality of care is the best possible for every patient and their circumstances in regards to their dental care. Brannon Crossing Family Dental offers warranties on variety of procedures performed. This warranty of provided services includes, but not limited to, fillings, crowns, bridges, implants at the discretion of the doctor.
Please note that for the warranty to be effective, a patient must:
- Return for hygiene and recall exams within every 6-7 months so the work can be checked periodically. It is hard for us to guarantee the quality of work without being able to check the status of the work that has been done.
- Notify the office as soon as possible if there are issues with your dental work and allow Brannon Crossing Family Dental to clinically examine and make appropriate treatment recommendations.

Treatment

Brannon Crossing Family Dental Obligations

Patient's Responsibility

Dental Implants

We will replace or repair the same material type of titanium implant fixtures and/or prosthetics at no cost during 2 Years after placement.

The warranty will not apply if an occlusal guard was recommended and not obtained and used.

The patient must keep the prescribed regular checkup appointments (every 6 months) for routine professional exam, X-rays and Cleaning at Brannon Crossing Family Dental. Any defective prosthesis must be given to or retrieved by the dentist.

Crowns, Bridges, Porcelain Veneers

Brannon Crossing Family Dental will replace or repair the same material type at no cost during these 2 Years after placement.

The warranty will not apply if an occlusal guard was recommended and not obtained and used.

The patient must keep the prescribed regular checkup appointments (every 6 months) for routine professional exam, X-rays and Cleaning at Brannon Crossing Family Dental. Any defective prosthesis must be given to or retrieved by the dentist.

Denture and Partial Denture

Brannon Crossing Family Dental will repair dentures and partials for a period of 2 Years from the delivery date.

The warranty will not apply to any accidents including dropping your denture.

The patient must keep the prescribed regular checkup appointments (every 6 months) for routine professional exam, X-rays and Cleaning at Brannon Crossing Family Dental. Any defective prosthesis must be given to or retrieved by the dentist.

Fillings

Brannon Crossing Family Dental will replace or repair fillings at no cost for a period of 2 Years from the placement date.

The warranty will not apply if tooth has recurrent decay.

The patient must keep the prescribed regular checkup appointments (every 6 months) for routine professional exam, X-rays and Cleaning at Brannon Crossing Family Dental Dentistry.



Disclaimers:

The warranty is inapplicable if our office’s instructions and patient’s responsibilities are not followed.

The warranty is inapplicable if oral hygiene is neglected.

The warranty is inapplicable if a patient fails to present for examinations every six months.

The warranty cannot be applied to temporary restorations.

The warranty is inapplicable if a patient has gum or periodontal disease for which patient has not received the gum treatment needed.

The warranty is inapplicable if an illness is present, which has an unfavorable effects on the mouth.

The warranty cannot be applied when injury caused by accidents, sports or any third party occurs.

The warranty is inapplicable if the prosthesis is not used properly.

The warranty cannot be applied to teeth where root canal treatment was needed after placement.

The warranty cannot be applied to areas of naturally declining gum tissue, tooth or bone.

Refund is not part of warranty policy.

We do not reimburse any expenses incurred from dental treatment received from another office inclusive of travel and lodging.

The warranty does not cover dental work performed by another office. We do not take responsibility for prior or continual dental work done by another dental office.

The warranty does not cover damage of dental work caused by or related to other dentist’s work.

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Location

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Our Office Hours

Current Schedule

Monday:

9:00 AM-5:00 PM

Tuesday:

9:00 AM-5:00 PM

Wednesday:

Closed

Thursday:

9:00 AM-5:00 PM

Friday:

9:00 AM-5:00 PM

Saturday:

By Appointment Only

Sunday:

Closed